If I want to travel on a particular date but am not ready to provide full payment yet, can the booking be held for me until I am ready to pay in full?

Unfortunately, due to limited availability and high demand for these exclusive packages, we are unable to hold any bookings without payment.

What is included in the deal?

All inclusions and exclusive bonuses for the deal can be located under ‘Package’ section.

How many people can sleep in a room?

All room types generally cater for up to 2 adults. Extra beds may be available on request*.

*Fees, terms & conditions apply, please refer to resort information.

How do I make a booking once I have purchased a My Holiday voucher?

Customers will need to contact the My Holiday team. When you contact us to make your booking, we will endeavour to book and confirm all components of your package within 72 hours of receiving your booking details. Should we not be able to confirm any component, we will contact you with an alternative within 72 hours. For further details regarding the booking process please refer to our full Terms & Conditions (use the link at the bottom of this page).

Can I cancel or make changes to my booking?

Should you need to cancel for any reason once full payment is made, subject to clause 4 in the Terms & Conditions, you will not be entitled to any refund, including any extra purchases. Fees will apply should any amendments be required after booking your voucher (minimum fee of $100 per person). In addition to the amendment fees, any supplier terms and conditions will be applied. For full details regarding cancellation or amendments, please refer to our Terms & Conditions (use the link at the bottom of this page).

Can I purchase travel insurance through My Holiday?

Yes you can purchase travel insurance. Please call [ig_display_primary_phone_numer]. The Australian Government advises that all travelers obtain travel insurance prior to travel. The insurance should cover loss of deposit and other monies through cancellation, loss or damage to personal baggage and loss of money, medical expenses, additional expenses to cover hotel accommodation and repatriation costs to Australia should any services need to be extended or curtailed due to illness or other insurable risks. Our reservations team can provide you with general information about travel insurance at the time of booking. If you do not require travel insurance, you agree to provide written acknowledgement that a recommendation to obtain travel insurance has been made to you by us.

If I want to travel on a particular date but haven’t purchased a My Holiday voucher, can the booking/room be held for me until I have purchased the voucher?

No. Bookings/rooms cannot be held without voucher purchase.

What is the promotion availability?

Your booking is subject to the availability of the actual rooms provided by the resort for the My Holiday promotion. This allocation of rooms is well in excess of the rooms required to satisfy the offer, however, not all rooms available at the resort on any given day will be available to guests participating in the promotion offer. Please note that booking available rooms is on a First Come First Served basis.

Can I contact the resort directly to make a booking/redeem my voucher or check availability?

No. Bookings/voucher redemptions and availability checks must be made through My Holiday.

I haven’t received my My Holiday voucher yet. What do I do?

Please call the My Holiday team on [ig_display_primary_phone_numer].

Where can I find full terms and conditions for My Holiday?

Please click our Terms & Conditions link located at the bottom of this page.

Travel based on Cruise Departure 29 April 2021

Prices are per person twin share in AUD, and subject to availability and currency fluctuations.

Pricing is subject to change until reservation is confirmed. Accommodation is subject to change and availability.

Surcharges may apply. Flights may not be direct or operate daily. Itinerary and inclusions are subject to change.

Disruptions to cruising and itinerary may occur. Shore excursions and other items such as alcoholic beverages & laundry are an additional cost. Should gratuities or hotel service charges not already be included in your package, these are mandatory and charged by the cruise line to your onboard account on a day by day basis.

Itineraries are subject to change at any time without notice.

Due to security reasons, all guests must be on board 2 hours before sailing.

Disembarkation usually begins 2 hours after docking.

These fares/prices may change due to availability or currency fluctuations.

Please note upgrade amounts advertised may be based on lead in obstructed view staterooms.

Please note that a majority of US based (including Hawaii) hotels impose a daily mandatory additional charge that is automatically added to your bill by the hotel. There are various inclusions provided for these resort fees. These fees are separate from, cannot be prepaid prior to arrival and are in addition to our advertised package.

Please note many European hotels charge a nominal daily City Tourist Tax which is utilised locally for tourism-related purposes and to improve the local infrastructure in the area. This tax is collected by the hotels directly from the customer and the amount can vary by region, hotel size or type. Local regulations state this must be collected by the hotel and cannot be prepaid.

All passports, vaccinations and visas are the responsibility of the travelling guest to secure prior to departure from Australia.

Please check Visa requirements for all countries visited on this itinerary.

China, Russia, India, Canada and the USA require visas to be arranged prior to sailing for all Australian passport holders.

For Non-Australian passport holders please check with the appropriate embassy.