Valid for travel Sydney & Melbourne – 1 August 2020 – 6 September 2020; 12 September 2020 – 17 September 2020; 5 October 2020 – 17 October 2020; 20 November 2020 – 17  December 2020; 25 January 2021 – 14 February 2021; 22 February 2021 – 1 April 2021; 11 April 2021 – 18 April 2021; 22 April 2021 – 30 June 2021

Surcharges & black out dates may apply during peak travel periods.

If I want to travel on a particular date but am not ready to provide full payment yet, can the booking be held for me until I am ready to pay in full?

Unfortunately, due to limited availability and high demand for these exclusive packages, we are unable to hold any bookings without payment.

What is included in the deal?

All inclusions and exclusive bonuses for the deal can be located under ‘Package’ section.

How many people can sleep in a room?

All room types generally cater for up to 2 adults. Extra beds may be available on request*.

*Fees, terms & conditions apply, please refer to resort information.

How do I make a booking once I have purchased a My Holiday voucher?

Customers will need to contact the My Holiday team. When you contact us to make your booking, we will endeavour to book and confirm all components of your package within 72 hours of receiving your booking details. Should we not be able to confirm any component, we will contact you with an alternative within 72 hours. For further details regarding the booking process please refer to our full Terms & Conditions (use the link at the bottom of this page).

Can I cancel or make changes to my booking?

Should you need to cancel for any reason once full payment is made, subject to clause 4 in the Terms & Conditions, you will not be entitled to any refund, including any extra purchases. Fees will apply should any amendments be required after booking your voucher (minimum fee of $100 per person). In addition to the amendment fees, any supplier terms and conditions will be applied. For full details regarding cancellation or amendments, please refer to our Terms & Conditions (use the link at the bottom of this page).

Can I purchase travel insurance through My Holiday?

Yes you can purchase travel insurance. Please call [ig_display_primary_phone_numer]. The Australian Government advises that all travelers obtain travel insurance prior to travel. The insurance should cover loss of deposit and other monies through cancellation, loss or damage to personal baggage and loss of money, medical expenses, additional expenses to cover hotel accommodation and repatriation costs to Australia should any services need to be extended or curtailed due to illness or other insurable risks. Our reservations team can provide you with general information about travel insurance at the time of booking. If you do not require travel insurance, you agree to provide written acknowledgement that a recommendation to obtain travel insurance has been made to you by us.

If I want to travel on a particular date but haven’t purchased a My Holiday voucher, can the booking/room be held for me until I have purchased the voucher?

No. Bookings/rooms cannot be held without voucher purchase.

What is the promotion availability?

Your booking is subject to the availability of the actual rooms provided by the resort for the My Holiday promotion. This allocation of rooms is well in excess of the rooms required to satisfy the offer, however, not all rooms available at the resort on any given day will be available to guests participating in the promotion offer. Please note that booking available rooms is on a First Come First Served basis.

Can I contact the resort directly to make a booking/redeem my voucher or check availability?

No. Bookings/voucher redemptions and availability checks must be made through My Holiday.

I haven’t received my My Holiday voucher yet. What do I do?

Please call the My Holiday team on [ig_display_primary_phone_numer].

Where can I find full terms and conditions for My Holiday?

Please click our Terms & Conditions link located at the bottom of this page.

Valid for new bookings only. Prices are correct at time of publication and are subject to change, cancellation or withdrawal without notice. Accommodation is subject to availability. Insurance is not included and is strongly recommended. All prices are in Australian Dollars per person twin share unless stated otherwise. Charges may apply for changes or cancellations to your holiday.

~Cancel Anytime applies to new bookings. Cancellation must occur before 31 October 2020. Cancellation after this date will be subject to standard cancellation terms & conditions.

~$99 Deposit this first deposit amount secures the promotional package price.

~Flexible booking Allows you to make changes to your quote up until the second deposit is made.

Cancellation Charges & Other Service Fees: Please note, cancelled bookings will incur charges. Travel service providers are entitled to impose cancellation charges, which can be up to 100% of the amount paid to them for the relevant service, regardless of whether travel has commenced. If any refunds are received from travel service providers, they will be passed on to you, less a minimum cancellation fee of $300 per person.

^^1 x Seafood Dinner for 2 Adults – Dietary Requirements available.

~SkyPoint Observation Deck Entry & Drink – Please note, SkyPoint Observation Deck is open every day except Christmas Day. The bar closes 30 minutes prior to the advertised closing time.

**Complimentary Room Upgrade is subject to availability at time of check-in.

#Kids Stay FREE – Children aged between 0-17 years stay free using existing bedding